Effective Date: 01.01.2026
Last Updated: 05.27.2026
This Refund Policy explains how refunds, cancellations, renewals, billing issues, digital content access, and payment disputes are handled on Staris.
For purposes of this Refund Policy, “Staris,” “we,” “our,” or “us” refers to Aspire Media Group LLC, the owner and operator of Staris. “You” or “user” refers to any person who purchases, subscribes to, accesses, or uses Staris.
By purchasing a subscription, digital reading, report, AI-generated interpretation, premium feature, or any other paid service on Staris, you agree to this Refund Policy.
This Refund Policy forms part of our Terms and Conditions.
1. Nature of Staris Services
Staris provides digital astrology, numerology, compatibility, and AI-generated self-reflection services.
Our paid services may include, but are not limited to:
- subscriptions;
- premium dashboard access;
- AI astrology chat;
- personalized natal chart readings;
- numerology readings;
- compatibility reports;
- daily, weekly, or monthly insights;
- timing windows;
- digital reports;
- personalized AI-generated interpretations;
- future premium tools or add-ons.
Because Staris provides digital content and personalized AI-generated services, many purchases are delivered immediately or become available shortly after payment.
For this reason, refunds are limited.
2. General Refund Rule
All purchases on Staris are generally final and non-refundable once access has been granted, content has been generated, or the paid service has been used.
This applies because Staris delivers personalized digital content that cannot be “returned” in the same way as a physical product.
Once a reading, report, AI response, compatibility result, subscription feature, or premium dashboard access has been made available to you, the service is considered delivered.
3. Subscription Payments
Staris may offer recurring subscription plans.
When you purchase a subscription, you authorize Staris and/or our payment processor to charge your selected payment method automatically on a recurring basis until you cancel.
Subscriptions may renew monthly, yearly, or according to the billing period shown at checkout.
Your subscription will continue renewing unless you cancel before the next billing date.
You are responsible for managing your subscription and cancelling it before renewal if you no longer wish to continue.
4. Subscription Renewals Are Generally Non-Refundable
Renewal payments are generally non-refundable.
This includes situations where:
- you forgot to cancel before renewal;
- you did not use Staris during the billing period;
- you no longer want the subscription after it renewed;
- you did not see or read the renewal date;
- you changed your mind after being charged;
- you assumed deleting your account or leaving the website cancelled billing;
- you expected a reminder before renewal but did not receive or notice one.
A subscription renewal gives you access to the paid service for the renewed billing period. Once the renewal has processed, the payment is considered completed.
Where legally required, we will honor mandatory consumer rights.
5. Cancellation Policy
You may cancel your subscription at any time through your account, billing portal, subscription management page, or by contacting us at support@staris.app.
Cancellation stops future renewals. It does not automatically refund previous payments.
After cancellation, you may continue using paid features until the end of your current billing period, unless your account has been suspended or terminated for violating our Terms.
Deleting your account, clearing browser data, not logging in, uninstalling a shortcut, ignoring emails, or stopping use of Staris does not automatically cancel your subscription.
If you are unable to cancel through your account, you should contact support before your next billing date.
6. No Refunds for Non-Use
We do not provide refunds simply because you did not use the service.
If your subscription remains active, access is available to you during the billing period. Whether or not you choose to use that access is your responsibility.
This means refunds are generally not provided for:
- unused subscription time;
- forgetting the subscription was active;
- not logging in;
- not opening readings;
- not using AI chat;
- not checking your dashboard;
- not receiving the expected personal benefit from the service.
7. No Refunds for Dissatisfaction With Readings
Staris provides astrology, numerology, and AI-generated interpretations for entertainment, self-reflection, and personal insight.
Because readings are subjective and interpretive, we do not provide refunds simply because:
- you did not like a reading;
- you disagreed with an interpretation;
- you felt the reading was too general;
- you expected a different answer;
- you expected a guaranteed prediction;
- you did not feel emotionally connected to the result;
- a compatibility score was lower or higher than expected;
- an AI response did not match your personal belief;
- a timing window did not match your expectations.
Staris does not guarantee that readings will feel accurate, comforting, specific, predictive, emotionally satisfying, or personally meaningful to every user.
8. No Refunds for Prediction Outcomes
Staris does not guarantee future events.
Refunds are not provided because a prediction, timing window, compatibility reading, or AI interpretation did not come true.
This includes, but is not limited to, questions about:
- marriage;
- pregnancy;
- fertility;
- relationships;
- breakups;
- career;
- money;
- personal success;
- emotional healing;
- timing of life events;
- whether someone will return;
- whether a relationship will last.
All future-oriented content on Staris is symbolic and interpretive, not a guaranteed forecast.
9. Incorrect Birth Information
Many Staris features depend on accurate birth data, including birth date, birth time, birthplace, and location information.
You are responsible for entering correct information.
Refunds are generally not provided where inaccurate readings are caused by:
- incorrect birth date;
- incorrect birth time;
- estimated birth time;
- incorrect birthplace;
- wrong current location;
- incorrect information about another person;
- incomplete user profile details.
If you made a genuine mistake, contact us. At our discretion, we may help correct your profile, regenerate certain content, or provide another reasonable solution.
However, entering incorrect data does not automatically entitle you to a refund.
10. AI-Generated Content
Staris may use AI to generate personalized readings, interpretations, and chat responses.
AI-generated content may occasionally be inaccurate, repetitive, incomplete, overly general, unexpected, or inconsistent.
Refunds are generally not provided because:
- an AI answer was not what you expected;
- the AI repeated itself;
- the AI gave a vague answer;
- the AI misunderstood your question;
- the AI response felt emotionally inaccurate;
- the AI response contained a minor error;
- you disliked the tone or style of the response.
If there is a serious technical failure that prevents paid AI content from being generated or delivered, we may review the issue and provide a reasonable remedy.
11. Digital Reports and One-Time Purchases
One-time purchases, including digital readings, reports, premium interpretations, compatibility reports, and similar products, are generally non-refundable once generated, delivered, accessed, displayed, downloaded, or made available.
This applies even if you later change your mind.
Because these products are personalized and digital, they cannot be returned after delivery.
12. Instant Access and Digital Delivery
Some Staris services begin immediately after purchase.
By purchasing instant-access digital content, you understand that delivery may begin right away.
Where permitted by law, once digital content has been generated, accessed, delivered, streamed, downloaded, unlocked, or otherwise made available, you may lose the right to cancel or request a refund.
This does not limit mandatory consumer rights that cannot legally be waived.
13. Free Trials
Staris may offer free trials or discounted trial periods.
If a free trial is offered, the terms of the trial will be shown at checkout or on the offer page.
Unless stated otherwise, you must cancel before the trial ends to avoid being charged.
Once a free trial converts into a paid subscription, the charge is generally non-refundable.
We may limit free trials to one per user, account, device, payment method, household, or email address.
We reserve the right to cancel or refuse trials where abuse, fraud, duplicate accounts, or misuse is suspected.
14. Promotional Offers and Discounts
Staris may offer discounts, coupons, limited-time promotions, launch pricing, special plans, or promotional bundles.
Promotional purchases are generally non-refundable unless required by law.
Promotional pricing may apply only for a limited period. After the promotional period ends, your subscription may renew at the standard price shown at checkout or in your account.
You are responsible for reviewing the offer terms before purchasing.
15. Duplicate Charges
If you believe you were charged more than once for the same purchase, contact us at support@staris.app.
If we confirm that a duplicate charge occurred, we may refund the duplicate payment or apply another appropriate correction.
To review duplicate charge claims, we may request:
- your account email;
- transaction ID;
- receipt;
- date of charge;
- last four digits of the payment card, if needed;
- screenshot of the duplicate charge.
16. Technical Billing Errors
If you were charged because of a technical billing error, contact us as soon as possible.
Examples may include:
- being charged after confirmed cancellation;
- being charged the wrong amount;
- failed access after successful payment;
- subscription status not updating after payment;
- duplicate processing caused by a system error.
If we confirm a technical billing error, we may provide a refund, credit, subscription extension, restored access, or another appropriate remedy.
17. Failed Delivery of Paid Access
If payment was successful but you did not receive the paid access or digital content you purchased, contact us at support@staris.app.
We will review the issue and may provide one or more of the following:
- restore access;
- regenerate the reading;
- resend the report;
- extend your subscription;
- provide account credit;
- issue a partial or full refund.
Refunds for failed delivery are reviewed case by case.
We may deny a refund if our records show that the content was successfully delivered, accessed, generated, or used.
18. Platform Downtime
Staris may occasionally be unavailable due to maintenance, updates, hosting issues, third-party outages, payment processor issues, AI provider issues, security incidents, or technical errors.
Temporary downtime does not automatically entitle you to a refund.
If a major outage significantly prevents paid users from accessing the service for an extended period, we may, at our discretion, provide one of the following:
- subscription extension;
- account credit;
- partial refund;
- other reasonable compensation.
Short interruptions, slow loading, minor bugs, temporary maintenance, or third-party service issues generally do not qualify for refunds.
19. Change of Features
Staris may update, improve, change, remove, or replace features over time.
This may include changes to:
- AI chat;
- dashboards;
- reading formats;
- subscription plans;
- reports;
- design;
- calculations;
- interpretations;
- pricing;
- available tools;
- free versus paid features.
Refunds are generally not provided because a feature changed, was redesigned, renamed, temporarily unavailable, or discontinued.
If a major paid feature is permanently removed during an active billing period, we may review the situation and choose a fair remedy at our discretion.
20. Account Suspension or Termination
If your account is suspended or terminated because you violated our Terms and Conditions, you are not entitled to a refund.
This includes violations involving:
- fraud;
- abuse;
- harassment;
- illegal activity;
- chargeback manipulation;
- scraping;
- reverse engineering;
- fake accounts;
- payment abuse;
- unauthorized commercial use;
- attempts to bypass subscription limits;
- submitting harmful or unlawful content.
We reserve the right to deny refunds where an account has been restricted due to misuse.
21. Chargebacks and Payment Disputes
If you believe there is a problem with a payment, contact us first at support@staris.app before opening a chargeback or dispute with your bank.
We are usually able to investigate billing issues faster when you contact us directly.
If you open a chargeback, payment dispute, or bank claim, we may suspend your account while the dispute is reviewed.
We may provide evidence to the payment processor or bank, including:
- account creation records;
- login activity;
- subscription terms;
- checkout confirmation;
- usage records;
- refund policy;
- cancellation status;
- digital content access logs;
- communication history.
Accounts involved in fraudulent chargebacks, repeated disputes, or payment abuse may be permanently closed.
22. Fraud Prevention
We reserve the right to refuse refunds, cancel transactions, suspend accounts, or block access where we suspect fraud, abuse, or misuse.
This includes, but is not limited to:
- fake accounts;
- multiple trial abuse;
- repeated refund requests;
- suspicious payment behavior;
- stolen payment methods;
- chargeback abuse;
- use of another person’s payment method without permission;
- attempts to access paid features without payment;
- intentionally consuming digital content and then requesting a refund.
23. Refund Processing Time
If a refund is approved, it will usually be processed back to the original payment method.
Refund processing times may vary depending on the payment processor, card issuer, bank, country, and payment method.
We cannot control how long your bank or payment provider takes to post the refund to your account.
Original payment processor fees, currency conversion fees, bank fees, or international transaction fees may not always be refundable.
24. Partial Refunds
In certain cases, we may offer a partial refund instead of a full refund.
Partial refunds may be considered where:
- only part of the service failed;
- a subscription was used for part of the period;
- a technical issue affected some but not all features;
- a fair adjustment is more appropriate than a full refund.
Partial refunds are provided at our discretion unless required by law.
25. Account Credits Instead of Refunds
In some cases, we may offer account credit, extra subscription time, regenerated content, or replacement access instead of a monetary refund.
This may be appropriate where the issue is related to content delivery, technical access, or temporary service interruption.
Account credits have no cash value unless stated otherwise.
Unused credits may expire if your account is closed, terminated, or inactive for an extended period.
26. Refund Request Requirements
To request a refund or billing review, contact us at:
support@staris.app
Your request should include:
- your account email;
- transaction ID or receipt;
- date of purchase;
- amount charged;
- subscription plan or product purchased;
- reason for the request;
- screenshots or supporting details, if relevant.
We may be unable to process requests where the user cannot provide enough information to identify the account or payment.
27. Refund Request Time Limit
Refund requests should be submitted within 7 days of the charge.
Requests made after this period may be denied unless required by law.
For subscription renewals, you should contact us as soon as possible after the renewal charge if you believe there was a billing error.
Delays in contacting us may reduce the likelihood of a refund being approved.
28. Abuse of Refund Policy
We reserve the right to deny refund requests that we believe are abusive, dishonest, excessive, or made in bad faith.
Examples of refund abuse include:
- repeatedly purchasing and refunding;
- consuming digital content before requesting a refund;
- using multiple accounts to obtain refunds;
- claiming non-delivery after accessing content;
- filing chargebacks after receiving the service;
- using the platform heavily and then claiming dissatisfaction;
- submitting false information to obtain a refund.
Refund abuse may result in account suspension, permanent termination, or blocked future purchases.
29. Consumer Rights
Nothing in this Refund Policy limits mandatory rights you may have under consumer protection laws in your country.
If local law gives you refund, cancellation, withdrawal, or cooling-off rights that cannot legally be waived, those rights will apply.
However, where allowed by law, digital content and digital services may become non-refundable once delivery begins, access is granted, or personalized content is generated.
30. EU, UK, and Digital Content Notice
If you are located in the EU, UK, or another jurisdiction with digital content cancellation rights, you may have certain rights to cancel digital purchases within a specific period.
However, where permitted by law, by purchasing instant-access digital content or using paid features immediately, you consent to immediate performance of the service and acknowledge that your cancellation or withdrawal rights may be limited or lost once the content has been delivered, generated, accessed, or used.
This applies to personalized readings, AI-generated reports, premium dashboard access, AI chat responses, and similar digital services.
Mandatory consumer rights remain unaffected.
31. App Store or Third-Party Platform Purchases
If Staris is ever sold through a third-party platform, app store, marketplace, or external billing provider, refunds may be handled according to that provider’s policies.
In those cases, you may need to request a refund directly from the third-party platform.
We may not be able to issue refunds directly for purchases controlled by third-party billing systems.
32. Currency, Taxes, and Fees
Prices may be shown in different currencies depending on your location, payment provider, or checkout settings.
You are responsible for any applicable taxes, VAT, currency conversion fees, bank fees, card fees, international transaction fees, or payment provider charges.
Refunds may not include fees charged by banks, card issuers, or payment processors.
Currency conversion rates may differ between the original charge and the refund date.
33. Refunds After Account Deletion
If you delete your account, you may lose access to subscription features, reading history, reports, AI chat history, and other digital content.
Deleting your account does not automatically cancel your subscription unless the cancellation process specifically confirms that billing has stopped.
Deleting your account also does not automatically create a refund.
If you want to cancel billing, you should cancel your subscription before deleting your account.
34. Contact Before Dispute
We strongly encourage you to contact us before contacting your bank or payment provider.
Most issues can be resolved faster through support.
Contact:
support@staris.app
Please include enough detail for us to identify your payment and account.
35. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When we make changes, we may update the “Last Updated” date at the top of this page.
Your continued use of Staris after changes become effective means you accept the updated Refund Policy.
For active subscriptions, the policy in effect at the time of the transaction may be considered when reviewing refund requests, unless applicable law requires otherwise.
36. Contact Information
For refund, billing, or cancellation questions, contact us at:
Aspire Media Group LLC
Email: support@staris.app
Address: 15442 Ventura Blvd., STE 201-500 – California, USA
Website: www.staris.app